- 238 districts (88.5 percent) were satisfied with
their private contractors.
- Twelve districts (4.5 percent) were unsure.
- Seventeen districts (6.3 percent) did not
- Two districts (0.7 percent) were not satisfied
with their private contractors.
A majority of
Michigan’s school districts are satisfied with its contractors. Districts that
are unsatisfied with their contracts often end the contract and bring services
in-house or re-bid the service and hire a different company. Unsatisfied with
the custodial services provided by their previous contractor, Southfield Public
Schools re-bid its contract and are now satisfied with its custodial service
Many of the districts new to contracting reported they
were unsure or refused to answer whether they were satisfied with the service
or not. These districts didn’t feel confident enough to give a solid answer
given the short duration the service had been contracted out.
Over the years of performing this survey districts
dissatisfied with their contracted service have been rare. Districts satisfied
with their private contractors have been between 88 percent and 90 percent over
the last four surveys.
Graphic 9: Satisfaction From Outsourcing
While a district’s satisfaction is often due to
financial considerations, service quality as measured by satisfaction measures
can be used as an important metric when considering best practices in school