Districts continue to have high rates of satisfaction with their contractors, and they responded that they were satisfied with 95 percent of their contractors. Only 3 percent of districts responded that they were dissatisfied with their contractors. The rest either refused to answer or were unsure whether they were satisfied — often because contractors had just begun to provide services.
Graphic 5: Reported Satisfaction With Outsourcing, 2018
It is not surprising that districts are happy contracting out. The choice of whether to do so is up to them, and they can always bring services back in house or find a different contractor if they are unhappy. Overall, satisfaction has remained consistently high over time, as seen in Graphic 6.
Graphic 6: Satisfaction With Outsourcing Over Time, 2010, 2014, 2018