Districts reported satisfaction with their private service providers. Of the 601 contracts for food, custodial and transportation services, districts reported satisfaction with 539 contracts (89.7 percent). Dissatisfaction was reported for 25 of the contracts (4 percent). Districts were unsure about 22 of the contracts, mainly due to the service being recently contracted. Districts did not answer regarding their level of satisfaction with 15 contracts.

There is a long history of heavily positive satisfaction reports. This is unsurprising since most districts are able to end contracts if they are displeased with their service providers.

Graphic 9: Reported Satisfaction With Outsourcing

Graphic 9: Reported Satisfaction With Outsourcing - click to enlarge

Graphic 10: Satisfaction with Privatization Over Time

Graphic 10: Satisfaction with Privatization Over Time - click to enlarge