Food Service
General
    Number of meals served
    Nutritional value of meals served
    Revenues by source (e.g., a la carte)
    Special programs (e.g., nutrition education)
    Meal variety and quality

Safety
    Food preparation practices
    Condition of storage and service areas
    Sanitary conditions and practices
    Food quality

Personnel
    Employee morale
    Absenteeism
    Turnover
    Employee training

Cost Measures
    Cost per meal
    Utilization of donated commodities
    Financial results (revenues, profitability)

Bus Transportation
General
    Early or late runs
    Stops or runs missed
    Compliments and complaints

Safety
    Motor vehicle accidents, bus accidents, injurie
    Other incidents

Personnel
    Employee morale
    Absenteeism
    Driver turnover
    Driver performance evaluation
    Drivers' credentials
    Training certification rate
    Workers' compensation claims

Equipment
    Condition of bus
    Vehicle downtime
    Breakdown rate

Cost Measures
    Special-education transportation cost
    Cost-per-mile
    Overhead, including support, cost-per-student
    Fuel cost-per-mile
    Insurance costs-per-mile

Maintenance, Custodial, and Grounds
General
    Teacher and principal interviews
    Weekly inspections of school facilities
    Overall appearance of school facilities
    Capital improvements

Custodial
    General cleanliness
    Quality of cleaning equipment
    Quality of supplies used in cleaning
    Employee training

Maintenance
    Equipment breakdowns
    Response to emergency maintenance needs
    Quality of preventive maintenance
    Adequacy of information regarding status of maintenance work orders
    Employee training

Grounds
    Quality of grounds work
    Frequency of mowing, edging, and trimming
    Employee training

Personnel
    Employee morale
    Absenteeism Turnover
    Employee training

Cost Measures
    On, over, or under budget
    Overtime expended
    Cleaning/maintenance cost per square foot*
    Cleaning by one custodian per square foot*
    Administrative time taken by upkeep

* Should compare to ranges as school facilities vary in their ease of cleaning and maintaining.

(Sources: Pupil Transportation Guide, California Department of Education; "Custodial, Maintenance, and Grounds Survey," Memphis City Schools, and interview with Richard Williams, ServiceMaster, May 31, 1994.)