Satisfaction was determined on a contract-specific (not district-specific) base for this year’s survey. There are a total of 422 food, custodial and transportation services contracted out this year.
- “Yes” on 391 contracts (92.7 percent).
- “No” on five contracts (1.2 percent).
- “Unsure” on eight contracts (1.9 percent).
- Districts declined to answer regarding 18 contracts (4.3 percent).
Graphic 9: Satisfaction From Outsourcing
Many of the “unsure” and “no answer” responses came from districts new to contracting, where the limited time spent with a contractor does not allow for a proper evaluation of services. This year continues a long-term trend of general satisfaction with competitive contracting:
Graphic 10: Satisfaction Over The Years